IT Enabled Services

• Data Entry Services
  • Rapid Turnaround
  • Accuracy Guarantees
  • Flexible Pricing Structures
• Specialized Services
  • Back Office Operations
    • Airlines / Engineering / Financial
    • Legal Databases
    • Organizations with Extensive Data Turnover
  • Data Digitization / GIS
  • Medical Transcriptions
  • Insurance Claims Processing
  • Web site Services

Introduction

Data Processing is a category of IT Enabled Services pertaining to capture, digitization and processing of data from various sources. It can be traditional data processing services such as punching data from manually filled forms, images or publications; analyzing data and preparing databases and integrating them. However, with the advent of multimedia and the Internet, sources have widened to include manually printed documents, images, sounds and video. Equally diverse are the new output media which include databases on servers, hard copy publications, CD-ROM authoring and managing records emanating from Internet based queries.

Data Processing has acquired significance in the last decade as information has become a critical resource for most enterprises dependent on timely, effective and judicious use of IT. These industries may have to make internal decisions, swiftly respond to a customer query, present reports, or for any other use driven by information availability. Importantly, there is an increasing comfort level with outsourcing such services and as MIS staff are deployed in more tasks requiring high skills.

Back Office Operations; Business Process Outsourcing / Management

Projects with the following characteristics are best suited for Outsourcing:

• Projects that involve heavy manpower deployment.
• Quick Burst Projects that have to be executed in a very tight time frame requiring fast and heavy mobilization of resources, both manpower and systems.
• Industries such as Banks and Airlines require large-scale data processing and data based decision-making capabilities. For instance, for revenue accounting and other back office accounting operations, paper documents / raw data are sent to remote locations, which are used for data entry and necessary reconciliation. Using high-speed datacom links for their back-office and data processing operations, these banks, airlines and other organizations with extensive data turnover and customer interface, are able to save costs and valuable resources. This can be ensured through high-speed datacom links from our facility in India to our New Jersey facility. In other words, such a center could be realized simply as an offshore extension of existing information and back office operations promising constant availability. Over the last few years, there has been a steadily growing trend to outsource these services to major IT enabled service providers with contracts running into decades. The prime criteria for such projects are quality of organizational processes, availability of abundant manpower and ability to dedicate resources to clients' needs.

Data Digitization / GIS

Digitization is the process by which physical or manual records such as text, images, video and audio are converted into digital forms. This is of paramount importance when projects need directions based on already established facilities and the implementing agency needs to find the scope for expansion. Digitized data offers the following benefits -

• long term preservation of documents,
• orderly archiving of documents,
• easy and customized access to information,
• easy information dissemination through images and text, CD-ROMs, Internet, intranets and extranets.

A Geographic Information System (GIS) is a computer based tool for mapping and analyzing things that exist and events that happen on the earth. GIS technology integrates common database operations such as query and statistical analysis with the unique visualization and geographic analysis benefits offered by maps. These abilities distinguish GIS from other information systems and make it valuable to a wide range of public and private enterprises for explaining events, predicting outcomes, and planning strategies.

Medical Transcriptions

Medical Transcription is the process through which one accurately and swiftly transcribes medical records dictated by doctors and other healthcare professionals. It is the method of translating the dictation (that forms the basis of providing healthcare) into a format suitable for inclusion in a medical record (hard copy or electronic). The current practice is for doctors to simply record their findings through a Dictaphone or similar device. These sound tracks are then sent through datacom lines to overseas companies (where costs are much lower) that employ "medical transcriptionists" who hear these recordings, transcribe them into reports and send them back electronically through datacom lines. Information and communication technologies are used to send the voice recordings on satellite lines to far-off, low cost locations, where these recordings are transcribed into reports that are again sent back to the hospitals or clinics digitally through the same lines and printed as reports locally. Expert medical transcription of operative reports, discharge summaries, histories, physicals, clinical visits, referral letters, chart notes, home care reports, all of which are transcribed with the utmost of care and accuracy. We understand the need for fast, accurate medical transcription and provide this service for all medical specialties.

Insurance Claims

Insurance companies have two basic activities that require internal efforts, i.e. creating and setting up an insurance policy and then processing the large volume of insurance claims and accounting for the insurance claims. Apart from processing, there is a large amount of logistics involved in this activity. But the guidelines to the process are well established and hence can be easily performed remotely. In this business also, there is an element of help desk, providing annual appraisal update service by maintaining an updated database of all property records, creation of low-cost property value estimates and providing for claims reporting centers round the clock.

There is a constant need for lawyers, who counsel cases, to go through relevant laws, rulings and precedents in order to build up their case. Very junior lawyers in legal firms usually do this. However, in the US and other developed countries, even junior lawyers' services are highly priced. One of the ways to get around this hurdle is to have a readily accessible source of well-managed and intelligent information. And one of the most promising and low cost ways of having ready access to information is information technology. Therefore, many legal firms have started to outsource this work to organizations that have a large English speaking, lower-priced workforce of trained professionals. The job comprises of working closely with our firms to create a database of their existing records, indexing on the basis of various useful and common understood criterion, keeping track of new documents being created and incorporating them into database as per well established parameters. Lawyers can then simply use their computers to draw up a history of similar and related cases and draw a clear plan of action.

Web Services

Internet and the wide use of the Web has accelerated the growth of remote services and created opportunities of its own. Some of the Web services include email management; Internet security; web page designing and updating; managing of Internet commerce, acting as an exchange of data, payment and clearance. We will work with you during the entire development process. We can suit your style or help you define an entirely new one. Whether you need customer database integration, e-commerce, an office intranet or client extranet, our team of programmers have the technical expertise and practical experience to create the solution.

Your website is an integral part of your business - it is not an after thought or an add-on. Our designers will work closely with you to create a custom web site tailored specifically for your organization. ENS will focus on making it a strategic ingredient in your future growth and success.

Project Execution Methodology

• The Client prepares a Project Requirement Document and sends it to us.
• Our Project Managers study the document and discuss the same with the client till a perfect understanding of the project is achieved.
• We then do a pilot run on a sub-set of data and send it to client for verification.
• Once the results of the pilot run are approved, the live runs are started.
• The project is executed in a controlled manner using software productivity tools and multiple levels of quality checks.
• An email-based mechanism is worked out to keep the client informed about the status.
• Data can be downloaded from client using ftp and same protocol can be used for data upload. Other methods of data exchange, both electronic and manual are also used depending upon the project.
• In certain situations we use direct access to client servers to manage data.

Why ENS

• ENS has been offering Data Processing and related services for a variety of client applications for the last 10 years, both in the US and abroad and has acquired extensive expertise and management skills in handling these projects.
• ENS has an in-house team of Project Managers, Systems Analysts, Programmers, and Data Operators to handle all the phases of a project. The expertise extends to creation of statistical analysis of data, data tabulations, creation of database including Web enabled database and Electronic Delivery systems, graphical, textual and GIS based reporting and general MIS.
• ENS has created and is using its propriety software tools for executing projects with optimum productivity and quality. Multi-level quality controls have been built into the project execution methodology.
• ENS has put in place an efficient IT Infrastructure for executing projects that includes a 50-node network, database servers and two dedicated internet links. The internet connectivity bandwidth is sufficient to allow fast upload and download of data for the execution of off-shore projects.
• ENS offers highly competitive rates for its services without any compromise on the quality. We are able to provide manpower intensive services at rates that are a fraction of what normal in-house rates would be. This means considerable cost saving. We believe that our rates are the best in the market.
• We have capacity to create information processing and distribution infrastructure at a very short notice and on a project-to-project basis.